Role of bottom-up decision processes in improving the quality of health care delivery : a contingency perspective
Claire Senot (A.B. Freeman School of Business, Tulane University, New Orleans, Louisiana, USA), Aravind Chandrasekaran, Peter T. Ward (Fisher College of Business, The Ohio State University, Columbus, Ohio, USA)
| Year of publication: |
March 2016
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|---|---|
| Authors: | Senot, Claire ; Chandrasekaran, Aravind ; Ward, Peter T. |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 25.2016, 3, p. 458-476
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| Subject: | conformance and experiential quality | Magnet status | administrative intensity | bottom-up and top-down decision processes | contingency theory | Kontingenztheorie | Contingency theory | Entscheidung | Decision | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Qualitätsmanagement | Quality management | Gesundheitswesen | Health care system |