The impact of emotional labor strategy order effects on customer satisfaction within service episodes

Markus Groth and Mahsa Esmaeilikia

Year of publication:	2023
Authors:	Groth, Markus ; Esmaeilikia, Mahsa
Subject:	Customer satisfaction \| Deep acting \| Emotional labor \| Service management \| Service marketing \| Surface acting \| Kundenzufriedenheit \| Emotion \| Dienstleistungsmanagement \| Arbeitszufriedenheit \| Job satisfaction \| Dienstleistungsqualität \| Service quality \| Dienstleistungsmarketing \| Services marketing \| Dienstleistungssektor \| Service industry

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