The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity
Samppa Suoniemi, Harri Terho, Alex Zablah, Rami Olkkonen, Detmar W. Straub
| Year of publication: |
2021
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|---|---|
| Authors: | Suoniemi, Samppa ; Terho, Harri ; Zablah, Alex R. ; Olkkonen, Rami ; Straub, Detmar W. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 127.2021, p. 108-122
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| Subject: | CRM systems | IT capabilities | Organizational performance | PLS | Resource-based view | System quality | Beziehungsmarketing | Relationship marketing | Ressourcenorientierter Ansatz | Unternehmenserfolg | Firm performance | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.01.007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012494357