The impact of implementing chatbot on customer visit intention : application for hotel management
Nguyen Thi Khanh Chi
| Year of publication: |
2023
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|---|---|
| Authors: | Nguyen Thi Khanh Chi |
| Published in: |
International journal of technology marketing : IJTMkt. - Olney, Bucks : Inderscience Enterprises, ISSN 1741-8798, ZDB-ID 2421416-4. - Vol. 17.2023, 2, p. 148-165
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| Subject: | chatbot | customer experience | customer trust | hospitality industry | hotel visit intention | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Gastgewerbe | Hospitality industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour | Vertrauen | Confidence |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJTMKT.2023.130017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014310264