The impact of improvisation training on service employees in a European airline: a case study
| Year of publication: |
2009
|
|---|---|
| Authors: | Daly, Aidan ; Grove, Stephen J. ; Dorsch, Michael J. ; Fisk, Raymond P. |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 43.2009, 3, p. 459-472
|