The impact of positive and corrective feedback on customer service performance
| Year of publication: |
1994
|
|---|---|
| Authors: | Waldersee, Robert ; Luthans, Fred |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 34.1994, 5, p. 481-485
|