The impact of predicted quality and customer cost on quality assurance behavior
Woohyun Cho and Dong-Jun Min and Martin Dresner
| Year of publication: |
2022
|
|---|---|
| Authors: | Cho, Woohyun ; Min, Dong-Jun ; Dresner, Martin |
| Published in: |
International journal of operations & production management. - Bingley : Emerald, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 42.2022, 4, p. 409-439
|
| Subject: | Airline service | Cost of quality | Quality assurance behavior | Shared responsibility | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Fluggesellschaft | Airline | Konsumentenverhalten | Consumer behaviour | Kosten | Costs |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-07-2021-0456 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013173013