The impact of quality practices and employee empowerment in the performance of hospital units
Year of publication: |
1-15 September 2018
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Authors: | Metcalf, Ashley Y. ; Habermann, Marco ; Fry, Timothy D. ; Stoller, James K. |
Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 56.2018, 18 (1/15.9.), p. 5997-6014
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Subject: | Quality management | applications in healthcare systems | empirical study | sociotechnical systems | quality systems | employee empowerment | Qualitätsmanagement | Krankenhaus | Hospital | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Personalmanagement | Human Resource Management |
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