The impact of satisfaction and payment equity on cross-buying - A dynamic model for a multi-service provider
| Year of publication: |
2001
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|---|---|
| Authors: | Verhoef, Peter C. ; Franses, Philip Hans ; Hoekstra, Janny C. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 77.2001, 3, p. 359-378
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