The impact of self-service technologies : towards an economic decision model and its application at the German Federal Employment Agency
Year of publication: |
April 2016
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Authors: | Klier, Julia ; Klier, Mathias ; Müller, Anna-Luisa ; Rauch, Christian |
Published in: |
Journal of decision systems. - Abingdon : Taylor & Francis, ISSN 1246-0125, ZDB-ID 2093544-4. - Vol. 25.2016, 2, p. 151-172
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Subject: | self-service technologies | customer integration | business process | decision model | German Federal Employment Agency | Deutschland | Germany | Selbstbedienung | Self-service |
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