The Impact of Tariff Structure on Customer Retention, Usage, and Profitability of Access Services
| Year of publication: |
2011
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|---|---|
| Authors: | Iyengar, Raghuram ; Jedidi, Kamel ; Essegaier, Skander ; Danaher, Peter J. |
| Published in: |
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0732-2399, ZDB-ID 883054x. - Vol. 30.2011, 5 (21.6.), p. 820-837
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