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The influence of reward program membership and commitment on hotel loyalty
Tanford, Sarah, (2011)
Understanding active loyalty behavior in hotel reward programs through customers' switching costs and perceived program value
Xie, Karen Lijia, (2015)
The role of loyalty programs in boosting hotel guest loyalty : impact of switching barriers
Koo, Bonhak, (2020)
Style before substance? Building loyalty through marketing communication congruity
Berezan, Orie, (2017)
Measuring social influence from online traveler reviews
Book, Laura A., (2019)
The effect of availability heuristics in online consumer reviews
Nazlan, Nadia Hanin, (2018)