The impact of using kiosk on enterprise systems in service industry
Jengchung V. Chen, David Yen, Kimberly Dunk and Andree E. Widjaja
| Year of publication: |
2015
|
|---|---|
| Authors: | Chen, Jengchung V. ; Yen, David ; Dunk, Kimberly ; Widjaja, Andree E. |
| Published in: |
Enterprise information systems. - Abingdon : Taylor & Francis, ISSN 1751-7575, ZDB-ID 2435748-0. - Vol. 9.2015, 7/8, p. 835-860
|
| Subject: | service quality | self-service kiosks | guest service agents | differentiation | customer delight | registration | hotel’s enterprise information systems | Dienstleistungsqualität | Service quality | Betriebliches Informationssystem | Business intelligence system | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management |