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Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen, (2015)
Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
Chen, Mu-Chen, (2011)
Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions
Chang, Kuo-Chien, (2012)