The impact of primary service and servicescape on customer satisfaction in a leisure service setting : an empirical investigation among theatregoers
Year of publication: |
August 2015
|
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Authors: | Jobst, Johanna ; Boerner, Sabine |
Published in: |
International journal of nonprofit and voluntary sector marketing. - Chichester : Wiley & Sons, ISSN 1465-4520, ZDB-ID 2211865-2. - Vol. 20.2015, 3, p. 238-255
|
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Theater | Theatre | Deutschsprachiger Raum | German-speaking countries |
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