Understanding customer satisfaction in opera: first steps toward a model
Year of publication: |
2011
|
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Authors: | Jobst, Johanna ; Boerner, Sabine |
Published in: |
International journal of nonprofit & voluntary sector marketing. - Malden, Mass. : Wiley-Blackwell, ISSN 1479-103X, ZDB-ID 2093810-X. - Vol. 16.2011, 1, p. 50-69
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Musikveranstaltung | Musical performance | Dienstleistungsmarketing | Services marketing | Konsumentenverhalten | Consumer behaviour | Deutschland | Germany |
Extent: | graph. Darst. |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | 10.1002/nvsm.394 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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