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Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily, (2020)
Customer satisfaction : cost driver or value driver? ; empirical evidence from the financial services industry
Terpstra, Maarten, (2014)
Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S., (2020)
Data quality is everyone's business : designing quality into your data warehouse ; Part 1
Breur, Tom, (2009)
Data quality is everyone's business : managing information quality ; part 2
Data analysis across various media : data fusion, direct marketing, clickstream data and social media
Breur, Tom, (2011)