The influence of negative marketplace information on consumer attitudes toward a service establishment
| Year of publication: |
2013
|
|---|---|
| Authors: | Smith, Ronn J. ; Knuff, David C. ; Sprott, David E. ; Spangenberg, Eric R. |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 20.2013, 3, p. 358-364
|