The influence of select demographic characteristics on surface acting behavior of customer service personnel
P. David Jawahar and S. N. Raghavendra
| Year of publication: |
2011
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|---|---|
| Authors: | Jawahar, P. David ; Raghavendra, S. N. |
| Published in: |
The IUP journal of organizational behavior : IJOB. - Hyderabad : IUP Publ., ISSN 0972-687X, ZDB-ID 2615373-7. - Vol. 10.2011, 3, p. 53-65
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| Subject: | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009301164