The influence of service quality on satisfaction and intention : a gender segmentation strategy

Jeoung-Hak Lee; Hyun-Duck Kim; Yong Jae Ko; Michael Sagas

Year of publication:	2011
Authors:	Lee, Jeoung Hak ; Kim, Hyun-duck ; Ko, Yong Jae ; Sagas, Michael
Published in:	Sport management review. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1441-3523, ZDB-ID 2105257-8. - Vol. 14.2011, 1, p. 54-63
Subject:	Ballsport \| Ball game \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Geschlecht \| Gender \| Südkorea \| South Korea

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