The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Honglei Li; Nnanyelugo Aham-Anyanwu; Cemal Tevrizci; Xin Luo
| Year of publication: |
2015
|
|---|---|
| Authors: | Li, Honglei ; Aham-Anyanwu, Nnanyelugo ; Tevrizci, Cemal ; Luo, Xin |
| Published in: |
Electronic commerce research. - Dordrecht : Springer Science + Business Media Inc., ISSN 1389-5753, ZDB-ID 2106016-2. - Vol. 15.2015, 4, p. 585-615
|
| Subject: | ETailQ | E-service quality | E-satisfaction | E-loyalty | E-trust | Website design | Privacy | Value perception | Dienstleistungsqualität | Service quality | Website | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value | Wahrnehmung | Perception | Soziale Werte | Social values | Datenschutz | Data protection |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011400949