The ISO 9001 international standards in a system of the banking services quality management
Yu. M. Demkiv
| Year of publication: |
1. October 2018
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| Authors: | Demkiv, Yu. M. |
| Published in: |
Business ethics and leadership : BEL. - Hamburg, Germany : Academic Research and Publishing UG (AR&P), ISSN 2520-6311, ZDB-ID 2910908-5. - Vol. 2.2018, 3 (1.10.), p. 94-102
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| Subject: | standards of ISO 9001 | efficiency | commercial banks | quality of banking services | banking management | Standardisierung | Standardization | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Bankgeschäft | Banking services | Bank | Standard |