The learning organisation, service delivery quality and internal customer satisfaction in the mobile telecommunication industry
Felix Kwame Opoku, Kwamena Minta Nyarku
| Year of publication: |
2022
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|---|---|
| Authors: | Opoku, Felix Kwame ; Nyarku, Kwamena Minta |
| Published in: |
International journal of work innovation : IJWI. - Genève [u.a.] : Inderscience Enterprises, ISSN 2043-9040, ZDB-ID 3004215-X. - Vol. 3.2022, 2, p. 130-150
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| Subject: | competitive advantage | customer satisfaction | external customers | Ghana | internal customers | learning culture | learning organisations | mobile telecommunication industry | quality of service delivery | telecommunication services | Kundenzufriedenheit | Customer satisfaction | Lernende Organisation | Learning organization | Mobilkommunikation | Mobile communications | Telekommunikationssektor | Telecommunications industry | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing | Wettbewerbsvorteil | Competitive advantage |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJWI.2022.126872 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014478561