The materials of service design

Johan Blomkvist (assistant professor in Design, Department of Computer and Information Science (IDA), Linköping University, Sweden), Simon Clatworthy (professor in design, Institute of Design, The Oslo School of Architecture and Design, Norway), and Stefan Holmlid (Professor in Design, IDA, Linköping University, Sweden)

"If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to study what service design is and could be. Exploring the contours and foundations of the field, this innovative book redefines the material and opens with an investigation of how service has been understood as a material in design. With insights from expert practitioners in the field, chapters then examine a vast library of materials, including social structures, touch-points, thinking, culture, time, organisations, conversations, data, human bodies and more. Making sense of this material mix, the book delves into the material of the immaterial and displays the diversified and expansive field of service design today. In doing so, it forms a starting point to go beyond reductionist ideas of the material-immaterial dichotomy and makes room for new constructivist perspectives. Contributing to the development of education within service design, this insightful book will be invaluable for practitioners and course leaders looking to navigate a new path to service design. Founded in design as a knowledge intensive practice, it will also be transformative for the research of students and scholars of marketing, service design, design theory, and innovation studies"--

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Year of publication:	2023
Authors:	Blomkvist, Johan ; Clatworthy, Simon ; Holmlid, Stefan
Institutions:	Edward Elgar Publishing (publisher)
Publisher:	Cheltenham, UK : Edward Elgar Publishing
Subject:	Service design \| Material \| Design education \| Design theory \| Aesthetics \| Service phantasm \| Bricolage \| Produktgestaltung \| Product design \| Dienstleistungsinnovation \| Service innovation \| Dienstleistung \| Services \| Ästhetik \| Dienstleistungsqualität \| Service quality \| Dienstleistungssektor \| Service industry

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Extent:	1 Online-Ressource (298 pages)
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references and index Contents: Preface -- Prologue: Defining material -- Part 1 Introduction: Something made the object of study -- 1. The move away from matter in art and design -- 2. The core of design is in the making -- 3. Representations in service design -- 4. Service as material -- 5. Cultural bodies empowered to perform services: A critical perspective -- Part 2 the constituents of which something is composed -- 1. Introduction to a library of materials -- 2. Social structures -- 3. Touch-points as a material -- 4. Thinking: An underexplored service design material -- 5. Culture as a material -- Interlude 1: Materiality in design from a practitioner perspective: Interview with markus edgar hormeß, -- Adam lawrence and marc stickdorn (26 april 2022) -- 6. Time, timing, time-ing -- 7. Organisations as material -- 8. Conversations as a service design material -- 9. Ritual: Meaningful material for service design -- 10. Certainty and its artefacts -- Interlude 2: Expertise as material of service design: Interview with Lavrans Løvlie (2 December 2021) -- 11. Collaborations -- 12. Behaviour as service design material -- 13. Experience as a material -- 14. Data matter: As data become matter, design matters -- 15. Clay: A tangible catalyst -- Interlude 3: Data as material of services -- 16. Human bodies -- 17. Sound -- 18. The service offering as a material -- 19. Policy, governance -- Part 3 qualities by which something may be categorised -- 1. Making sense of a material mix -- 2. Categorisation of materials as a way of understanding their characteristics -- 3. Addressing the material mix: Service as hypermaterial -- 4. Layered materials and layered materiality -- 5. A move towards a framework for materials -- Part 4 a performer's repertoire (the service designer's material) -- 1. Aesthetics in service design -- 2. Service phantasms -- 3. Service and design as bricolage and rhizomes -- 4. Returning to the foundational question -- Index.
ISBN:	978-1-80220-330-1 ; 978-1-80220-329-5
Other identifiers:	10.4337/9781802203301 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014466851