The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Ronald Sukwadi
| Year of publication: |
2017
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|---|---|
| Authors: | Sukwadi, Ronald |
| Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 8.2017, 1/2, p. 18-34
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| Subject: | service innovation | customer satisfaction | customer value | hotel services | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Dienstleistung | Services | Innovation | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011892259