The negative effect of red tape on procedural satisfaction

Wesley Kaufmann and Lars Tummers

Year of publication:	October 2017
Authors:	Kaufmann, Wesley ; Tummers, Lars
Published in:	Public management review. - Abingdon : Taylor & Francis, ISSN 1471-9037, ZDB-ID 2046437-X. - Vol. 19.2017, 9, p. 1311-1327
Subject:	Red tape \| experiment \| replication \| procedural satisfaction \| Arbeitszufriedenheit \| Job satisfaction \| Kundenzufriedenheit \| Customer satisfaction \| Experiment \| Zufriedenheit \| Satisfaction

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