The policy/procedure manual, part III: organizing the manual

Purpose – This article's purpose is to show how to go about developing a scheme for organizing a policy/procedure manual that will also make a good electronic and paper filing system. Design/methodology/approach – The article describes the problem of organizing large bodies of information, argues for a hierarchical format, and then shows how to formulate that kind of organizational scheme. Findings – The finding is that hierarchical schemes are useful for organizing policy and procedure manuals as well as for filing systems. Practical implications – Having policies and procedures well organized saves time each time they are subsequently used. Social implications – Efficiency and good public relations demand that libraries have well‐organized policy and procedure manuals. Originality/value – The value of the article is in offering the theoretical organizational framework for the manual.