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Managing performance in local government
Rashid, Noorzaman, (1999)
In search of results : performance management practices
(1997)
Dienstleistungsmanagement in der Gastronomie und Foodservice-Industrie : Prozessmanagement als Ansatz zur Leistungsoptimierung
Flad, Patrick Oliver, (2001)
The project success method : a proven approach for achieving superior project performance in as little as 5 days
(2009)