The relationship between consumer complaining behavior and service recovery: An integrative review
| Year of publication: |
2010
|
|---|---|
| Authors: | Kim, Min Gyung ; Wang, Chenya ; Mattila, Anna S. |
| Published in: |
International journal of contemporary hospitality management. - Bradford : Emerald, ISSN 0959-6119, ZDB-ID 11614341. - Vol. 22.2010, 7 (5.10.), p. 975-992
|