The Relationship Between Initial Quality Perceptions and Maintenance Behavior: The Case of the Automotive Industry
Year of publication: |
2001
|
---|---|
Authors: | Conlon, Edward ; Devaraj, Sarv ; Matta, Khalil F. |
Published in: |
Management Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 0025-1909. - Vol. 47.2001, 9, p. 1191-1202
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | Service Quality | Product Quality | Maintenance | Self-Fulfilling Prophecy | Automotive Industry |
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