The relationship between operating efficiency and service quality: are they compatible?
| Year of publication: |
2013
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|---|---|
| Authors: | Talluri, Srinivas ; Kim, Myung Kyo ; Schoenherr, Tobias |
| Published in: |
International journal of production research : American Institute of Industrial Engineers ; Society of Manufacturing Engineers. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 1604776. - Vol. 51.2013, 8 (1.4.), p. 2548-2567
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