The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Daniel Belanche, Luis V. Casaló, Carlos Flavián, Alfredo Pérez-Rueda
| Year of publication: |
2021
|
|---|---|
| Authors: | Belanche, Daniel ; Casaló, Luis V. ; Flavián Blanco, Carlos ; Pérez-Rueda, Alfredo |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 15.2021, 1, p. 45-75
|
| Subject: | Food delivery | Gig economy | Working conditions | E-S-QUAL | Social consciousness | Arbeitsbedingungen | Dienstleistungsqualität | Service quality | Gig Economy | Atypische Beschäftigung | Non-standard employment | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-020-00432-7 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012489178