The role of e-service quality and information quality in creating perceived value : antecedents to web site loyalty
Ann Pearson, Suresh Tadisina, and Chris Griffin
| Year of publication: |
2012
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| Authors: | Pearson, Ann ; Tadisina, Suresh ; Griffin, Chris |
| Published in: |
Information systems management. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 1058-0530, ZDB-ID 1076391-0. - Vol. 29.2012, 3, p. 201-215
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| Subject: | information quality | e-service quality | perceived value | loyality intentions | Dienstleistungsqualität | Service quality | Website | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Informationswert | Information value | Online-Handel | Online retailing | Produktqualität | Product quality | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009687978