The role of employee effort in satisfaction with service transactions
| Year of publication: |
1995
|
|---|---|
| Authors: | Mohr, Lois A. ; Bitner, Mary Jo |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 32.1995, 3, p. 239-252
|
| Publisher: |
Elsevier |