The role of employee effort in satisfaction with service transactions
Year of publication: |
1995
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---|---|
Authors: | Mohr, Lois A. ; Bitner, Mary Jo |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 32.1995, 3, p. 239-252
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Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
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