The Role of the Manager in Shaping Customer Contact Employee Perceptions of the Firm's Relationship With Technology: A Conceptual Model
| Year of publication: |
2012
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|---|---|
| Authors: | Fleming, David E. ; Artis, Andrew B. |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 33.2012, 4 (1.10.), p. 330-343
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