The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges
| Year of publication: |
1998
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|---|---|
| Authors: | Voss, Glenn B. ; Parasuraman, A. ; Grewal, Dhruv |
| Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 62.1998, 4, p. 46-61
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