The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
| Year of publication: |
2008
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|---|---|
| Authors: | Gil, Irene ; Berenguer, Gloria ; Cervera, Amparo |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 1201244. - Vol. 37.2008, 8, p. 921-940
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