The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Jens Hogreve, Anja Iseke, Klaus Derfuss, & Tönnjes Eller
| Year of publication: |
May 2017
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|---|---|
| Authors: | Hogreve, Jens ; Iseke, Anja ; Derfuß, Klaus ; Eller, Tönnjes Freerk |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 81.2017, 3, p. 41-61
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| Subject: | service-profit chain | meta-analysis | customer satisfaction | employee satisfaction | firm performance | Meta-Analyse | Meta-analysis | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1509/jm.15.0395 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011697835