The service quality scale debate : a tri-instrument perspective for higher education institutions
Year of publication: |
September 2018
|
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Authors: | Danjuma, Ibrahim ; Bawuro, Faiza Abubakar ; Vassumu, Mary Augustine ; Habibu, Sharif Ahmed |
Published in: |
Expert journal of business and management. - Sibiu : Sprint Investify, ISSN 2344-6781, ZDB-ID 2758881-6. - Vol. 6.2018, 2, p. 127-133
|
Subject: | Service quality | SERVQUAL | SERVPERF | HEDPERF | Higher Education Institutions | Dienstleistungsqualität | Hochschule | Higher education institution | Qualitätsmanagement | Quality management |
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