The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals

Bart Larivière, Katrien Verleye, Arne De Keyser, Klaas Koerten, and Alexander L. Schmidt

Year of publication:	2025
Authors:	Larivière, Bart ; Verleye, katrien ; De Keyser, Arne ; Koerten, Klaas ; Schmidt, Alexander L.
Published in:	Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 28.2025, 1, p. 35-56
Subject:	service robots \| customer experience \| AI intelligences \| service goals \| marketing strategy \| Kundenservice \| Customer service \| Roboter \| Robot \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungssektor \| Service industry \| Marketingmanagement \| Marketing management \| Künstliche Intelligenz \| Artificial intelligence