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Knowledge management : systems and processes
Becerra-Fernandez, Irma, (2010)
Services technology and management in Malaysia
Ndubisi, Nelson Oly, (2007)
Management in Technologieunternehmen : wie Führungskräfte erfolgsorientiert entscheiden
Pleschak, Franz, (2001)
Roadmapping the next wave of sustainable IT
Harmon, Robert R., (2012)
The science of service systems
Demirkan, Haluk, (2011)
Service Systems Implementation