The survey of the service quality : application to a hotel using the SERVQUAL model
Olimpia State şi Nicolae Istudor
| Year of publication: |
2009
|
|---|---|
| Authors: | State, Olimpia ; Istudor, Nicolae |
| Published in: |
Amfiteatru economic : an economic and business research periodical. - Bucureşti : Ed. ASE, ISSN 1582-9146, ZDB-ID 2566390-2. - Vol. 11.2009, 26, p. 419-428
|
| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Tourismuswirtschaft | Tourism industry | Hotellerie | Hotel industry | Rumänien | Romania |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008667265