The two sides of hotel green practices in customer experience : an integrated approach of the Kano model and business analytics
Hyekyung Park, Mahsa Bitaab, Minwoo Lee and Ki-Joon Back
| Year of publication: |
2024
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|---|---|
| Authors: | Park, Hyekyung ; Bitaab, Mahsa ; Lee, Minwoo ; Back, Ki-Joon |
| Published in: |
Journal of travel and tourism marketing. - [Erscheinungsort nicht ermittelbar] : Routledge, ISSN 1540-7306, ZDB-ID 2112951-4. - Vol. 41.2024, 4, p. 659-671
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| Subject: | business analytics | customer satisfaction and dissatisfaction | environmental | Hotel green practice | Kano model | sustainability | sustainable tourism and hospitality | sustainable tourism and travel | text analytics | two-factor theory | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Nachhaltige Entwicklung | Sustainable development | Ökotourismus | Ecotourism | Umweltmanagement | Environmental management | Tourismuswirtschaft | Tourism industry | Nachhaltigkeit | Sustainability | Gastgewerbe | Hospitality industry | Unternehmensanalyse | Business analysis | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2024.2333411 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014513687