The two sides of hotel green practices in customer experience : an integrated approach of the Kano model and business analytics

Hyekyung Park, Mahsa Bitaab, Minwoo Lee and Ki-Joon Back

Year of publication:	2024
Authors:	Park, Hyekyung ; Bitaab, Mahsa ; Lee, Minwoo ; Back, Ki-Joon
Subject:	business analytics \| customer satisfaction and dissatisfaction \| environmental \| Hotel green practice \| Kano model \| sustainability \| sustainable tourism and hospitality \| sustainable tourism and travel \| text analytics \| two-factor theory \| Kundenzufriedenheit \| Customer satisfaction \| Hotellerie \| Hotel industry \| Nachhaltige Entwicklung \| Sustainable development \| Ökotourismus \| Ecotourism \| Umweltmanagement \| Environmental management \| Tourismuswirtschaft \| Tourism industry \| Nachhaltigkeit \| Sustainability \| Gastgewerbe \| Hospitality industry \| Unternehmensanalyse \| Business analysis \| Beziehungsmarketing \| Relationship marketing

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/10548408.2024.2333411 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014513687