The use of gamification mechanics to increase employee and user engagement in participative healthcare services : a study of two cases
Wafa Hammedi, Thomas Leclerq and Allard C.R. Van Riel
| Year of publication: |
2017
|
|---|---|
| Authors: | Hammedi, Wafa ; Leclerq, Thomas ; Riel, Allard C. R. van |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 28.2017, 4, p. 640-661
|
| Subject: | Healthcare | Engagement | Transformative service research | Gamification | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-04-2016-0116 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011731215