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From Surfer to Buyer on the WWW: What Marketing Managers Might Want to Know
Pitt, Leyland, (1996)
Cyberservice: Taming Service Marketing Problems with the World Wide Web - Here comes mass customization to the rescue. And you thought marketing your services was going to be hard
Pitt, Leyland, (1999)
Marketing Communication And The World Wide Web
Berthon, Pierre, (1996)