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Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria, (2024)
Customer experience from a self-service system perspective
Åkesson, Maria, (2014)
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L., (2022)
Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara, (2017)
PLS FAC-SEM: an illustrated step-by-step guideline to obtain a unique insight in factorial data
Streukens, Sandra, (2016)
Customer value measurement
Leroi-Werelds, Sara, (2011)
