Total quality management practices and organisational performance in Jordanian courier services
Rateb J. Sweis, Rawan A. Saleh, Rawan H. Al-Etayyem and Bara' T. Qasrawi and Ayat M. Al Mahmoud
| Year of publication: |
2016
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|---|---|
| Authors: | Sweis, Rateb J. ; Saleh, Rawan A. ; Al-Etayyem, Rawan H. ; Qasrawi, Bara' T. ; Al Mahmoud, Ayat M. |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 19.2016, 2, p. 258-276
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| Subject: | total quality management | TQM | organisational performance | courier services | quality management | Jordan | Qualitätsmanagement | Quality management | Jordanien | Kurierdienst | Courier services | Unternehmenserfolg | Firm performance | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement |