Toward a classification system of relational activity in consumer electronic communities : the moderators' tale
Year of publication: |
2010
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Authors: | Hair, Neil ; Clark, Moira ; Shapiro, Melanie |
Published in: |
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction. - Binghamton, NY : Haworth Press, ISSN 1533-2667, ZDB-ID 2126179-9. - Vol. 9.2010, 1, p. 54-65
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Subject: | Konsumentenverhalten | Consumer behaviour | Social Web | Social web | Klassifikation | Classification | Sozialpsychologie | Social psychology | Europa | Europe |
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