Toward an understanding of the economics of apologies : evidence from a large-scale natural field experiment
Basil Halperin, Benjamin Ho, John A List and Ian Muir
| Year of publication: |
2022
|
|---|---|
| Authors: | Halperin, Basil ; Ho, Benjamin ; List, John A. ; Muir, Ian |
| Subject: | Uber <Firma> | Share Economy | Sharing economy | Experiment | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Personenverkehr | Passenger transport | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1093/ej/ueab062 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012878932