• 1 Introduction: The German automotive industry
  • 2 The after-sales-service area of German automotive industry
  • 2.1 Global trends and status quo in the after-sales-service area of Germanautomotive industry
  • 2.2 Model of an after-sales-service process today
  • 3 Development of a zero latency concept for the Automotive domain
  • 3.1 The zero latency enterprise – a model for a realtime enterprise
  • 3.2 An adaptation of the zero latency concept for the Automotive industry
  • 3.3 New Service Products – conceivable consequences of telematics and Realtime Solutions
  • 4 Barriers to the implementation of a zero latency concept in the aftersales-service area
  • 5 Outlook (on further research)
  • Appendix
  • References